Privacy Policy

When you're dealing with us, we might collect:

• Personal stuff: Your name, phone number, email address. Basic contact info so we can actually reach you when your BMW's ready or if we find something weird during diagnostics.
• Vehicle details: Make, model, year, VIN number, mileage. We need this to order the right parts and keep service records. Can't fix a Porsche with Volkswagen specs, even if they're related.
• Service history: What work we've done before, any recurring issues, maintenance schedules. Helps us catch problems early and remember that your Audi's got that quirky coolant leak we fixed last spring.
• Payment info: Credit card details, billing address. This goes through secure payment processors - we don't store full card numbers on our end.
• Website activity: IP address, browser type, pages you visit. Standard web stuff that helps us keep the site running smooth.

We're not collecting anything weird or unnecessary. Just what we need to do the job right and stay in touch.

Here's what we actually do with your info:

• Service delivery: Scheduling appointments, ordering parts, performing repairs, sending you updates when your vehicle's done. The core stuff.
• Communication: Calling or emailing you about your appointment, service recommendations based on your car's history, or answering questions you've asked us.
• Maintenance reminders: We might shoot you a message when it's time for your next oil change or inspection. It's helpful for keeping your European ride in top shape.
• Billing and records: Processing payments, keeping invoices, maintaining service history for warranty work or future reference.
• Legal requirements: Sometimes we gotta keep records for tax purposes or if there's a warranty claim. Standard business stuff in Canada.
• Improving our service: Understanding what services folks need most, making our booking system better, that kind of thing.

We're not gonna spam you with marketing emails every week. Maybe occasionally we'll mention a seasonal service special, but you can opt out anytime.

We're pretty protective of your info. Here's who might see it:

• Parts suppliers: Sometimes we need to share your vehicle info with our parts distributors to get the right components. They don't get your personal contact details though.
• Payment processors: When you pay by card, that goes through secure third-party processors. They handle it according to their own strict standards.
• Service providers: Our website hosting, email system, appointment scheduling software - these companies help us run things but they're bound by confidentiality agreements.
• Legal situations: If we're legally required to hand over info - like a court order or government request - we'll comply. But we'd fight it if it seems unreasonable.
• Business transfers: If we ever sold the shop (not planning on it), your service records would transfer to the new owner so they can keep serving you properly.

We're NOT selling your email to marketing lists or sharing your phone number with random businesses. That's not how we operate.

Our website uses cookies - those little data files that remember you. Nothing sketchy, just practical stuff:

• Essential cookies: Keep you logged into the booking system, remember your preferences. The site won't work properly without these.
• Analytics: We use basic analytics to see which pages people visit most, how long they stay, that sort of thing. Helps us make the site better.
• No advertising tracking: We're not using those creepy ad trackers that follow you around the internet. We don't do retargeting or any of that stuff.

You can disable cookies in your browser settings, but some features might not work as smoothly. Most browsers let you control cookie preferences pretty easily nowadays.

We take reasonable steps to protect your information:

• Our website uses SSL encryption - that's the lock icon you see in your browser
• Payment info is processed through PCI-compliant systems
• Physical records are kept in locked cabinets at our shop
• Digital files are password-protected and backed up regularly
• Only our staff who need access to your info for service purposes can see it

Look, we can't guarantee 100% security - nobody can in today's world. But we're doing our best with industry-standard practices for a shop our size. If there's ever a data breach, we'll let you know right away as required by Canadian law.

You've got rights when it comes to your personal info. Here's what you can do:

• Access: Ask us what information we have on you. We'll provide it in a reasonable format.
• Correction: If something's wrong or outdated, let us know and we'll fix it. Like if you got a new phone number.
• Deletion: Want us to delete your info? We can do that, unless we need to keep it for legal reasons (like tax records or warranty documentation).
• Opt-out: Don't want maintenance reminders or service updates? Just tell us. You'll still get essential communication about active appointments though.
• Complaints: If you think we're handling your info wrong, you can complain to the Privacy Commissioner of Canada. But try talking to us first - we're reasonable folks.

To exercise any of these rights, just email us at service@ignarithborne.info or call (604) 555-8342. We'll sort it out within a reasonable timeframe, usually a couple weeks max.

We keep your information as long as it's useful or required:

• Service records: We'll keep these for several years. They're important for tracking your vehicle's history, warranty work, and catching patterns in recurring issues.
• Financial records: Gotta keep invoices and payment info for 7 years minimum for tax purposes. That's a legal requirement in Canada.
• Contact info: We'll keep this as long as you're an active customer. If we haven't seen you in 5+ years and you're not responding to check-ins, we'll eventually archive or delete it.
• Marketing lists: If you opt out or unsubscribe, we'll remove you promptly. Your service history stays intact though.

When we do delete stuff, it's done securely - shredding physical documents, permanently erasing digital files. We're not leaving your info lying around.

Sometimes our website might link to other sites - like parts manufacturers, diagnostic tool companies, or automotive resources we think are helpful. Once you click through to their sites, this privacy policy doesn't apply anymore.

We try to only link to reputable sites, but we can't control their privacy practices. Check out their own policies if you're concerned. Most legitimate automotive companies have decent privacy standards, but it's worth reading before you share info.

We're not responsible for what happens on sites we link to. Just giving you a heads-up.

Our services aren't directed at kids under 18. We don't knowingly collect information from minors. If you're under 18, please have a parent or guardian handle booking and communication with us.

If we somehow find out we've collected info from someone under 18 without parental consent, we'll delete it promptly. Just let us know if this happens.

Most of our customers are adults bringing in their own vehicles anyway, so this isn't usually an issue. But we wanna be clear about it.

We might update this privacy policy from time to time. Nothing dramatic - usually just clarifying things or updating it if we add new services or change how we operate.

When we make changes, we'll update the "Last Updated" date at the bottom of this page. If it's a major change that affects how we use your info, we'll send you an email or post a notice on our website.

It's worth checking back here occasionally, especially if it's been a while since you've read it. We'll always keep the current version posted on our site.

Got questions or concerns about your privacy? Want to exercise your rights? Just reach out:

We'll get back to you within a few business days. If you've got urgent concerns, calling is usually faster than email. We're here Monday through Friday, and we'll do our best to address whatever's on your mind.